Privacy Policy

Yuma Technology Limited, we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quote, book a consultation, or use our services.

1. Who We Are

Yuma Technology Limited is a UK-based technology company providing custom software development, AI and automation systems, web application development, mobile app development, WordPress development, integrations, SEO, digital marketing, cloud solutions, hosting, maintenance, and support services.

Company name: Yuma Technology Limited
Company number: 14459939
Website: https://yuma-technology.co.uk/
Address: Victory House, Chobham Street, Luton LU1 3BS
Phone: 0330 0434704
Email: info@yuma-technology.co.uk

2. Information We Collect

We may collect personal information when you use our website, submit a contact form, request a quote, book a consultation, or communicate with us.

This may include:

Full name
Phone number
Email address
Subject of enquiry
Message details
Company or business information
Website or project details
Any other information you choose to provide

We may also collect technical information automatically when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
Cookie and tracking data

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotes, demos, consultations, and support
Understand your project requirements
Deliver software, web, SEO, hosting, and digital services
Manage client communication
Improve our website and services
Monitor website performance and security
Prevent spam, fraud, or misuse of our website
Comply with legal and regulatory obligations

We do not sell your personal information.

4. Contact Forms and Enquiries

When you submit a form on our website, we collect the information entered into the form, such as your name, phone number, email address, subject, and message.

We use this information to respond to your enquiry, provide a quote, arrange a consultation, or discuss our services with you.

Your enquiry may be stored in our website system, email inbox, CRM, or other business communication tools used to manage customer enquiries.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, measure marketing performance, and support website functionality.

Cookies may be used for:

Website functionality
Analytics and performance monitoring
Security and spam prevention
Marketing and advertising measurement
Remembering user preferences

You can control or disable cookies through your browser settings. However, disabling cookies may affect how some parts of the website work.

6. Analytics and Marketing Tools

We may use third-party tools such as Google services, Meta/Facebook Pixel, analytics platforms, or similar technologies to understand how visitors use our website and to improve our marketing.

These tools may collect information such as your IP address, browser details, device information, pages visited, and actions taken on the website.

Third-party providers process data according to their own privacy policies.

7. Live Chat and Communication Tools

Our website may use live chat, chatbot, email, contact forms, or other communication tools to help visitors contact us.

If you use these tools, we may collect your contact details, message content, and technical information related to your visit so that we can respond to your enquiry and provide support.

8. Email Communication

If you contact us by email or submit a form, we may use your email address to respond to your enquiry and communicate with you about our services.

We may also send service-related messages connected to your project, quote, consultation, or support request.

We will only send marketing emails where permitted by law or where you have given consent. You can ask us to stop contacting you at any time.

9. How We Share Your Information

We may share your information with trusted third-party service providers who help us operate our business and deliver services.

This may include:

Website hosting providers
Email and communication providers
CRM or project management tools
Analytics providers
Marketing platforms
Payment or invoicing providers
IT support providers
Security and spam protection tools

We only share information where necessary and expect third parties to handle your data securely and lawfully.

We may also disclose personal information if required by law, regulation, court order, or government authority.

10. How We Store and Protect Your Data

We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure hosting
SSL encryption
Access controls
Password protection
Website security monitoring
Spam and malware protection
Regular website maintenance

However, no online system is completely secure, and we cannot guarantee absolute security.

11. How Long We Keep Your Data

We only keep your personal information for as long as necessary for the purpose it was collected.

For example:

Contact form enquiries may be retained for customer service and business record purposes
Project-related information may be kept while services are being provided
Invoices, contracts, and business records may be retained where required by law
Marketing data may be kept until you unsubscribe or request removal

When personal data is no longer needed, we will delete or anonymise it where appropriate.

12. Legal Basis for Processing

Where UK GDPR applies, we may process your personal data based on one or more of the following legal grounds:

Consent — where you have given permission, such as opting into marketing communication
Contract — where processing is necessary to provide a service or take steps before entering into a contract
Legal obligation — where we must process data to comply with the law
Legitimate interests — where processing is necessary for running and improving our business, responding to enquiries, securing our website, and marketing our services in a reasonable and lawful way

13. International Data Transfers

Some third-party providers we use may process or store data outside the United Kingdom.

Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

14. Your Data Protection Rights

Depending on your location and applicable law, you may have rights including:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to withdraw consent
The right to request a copy of your data
The right to complain to a data protection authority

To exercise your rights, contact us at:

info@yuma-technology.co.uk

15. Third-Party Links

Our website may contain links to external websites, social media pages, partner websites, or third-party platforms.

We are not responsible for the privacy practices, security, or content of external websites. You should review the privacy policy of any third-party website you visit.

16. Children’s Privacy

Our website and services are intended for businesses and individuals over the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or data practices.

Any updates will be posted on this page with a revised “Last updated” date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Yuma Technology Limited
Victory House, Chobham Street
Luton LU1 3BS
United Kingdom

Phone: 0330 0434704
Email: info@yuma-technology.co.uk
Website: https://yuma-technology.co.uk/